The Role Of Ivr In Reducing Call Wait Times

February 27, 2023 ⚊ 1 Min read ⚊ Views 110 ⚊ TECH

Interactive Voice Response (IVR) is a cloud-based technology that a business can use to communicate with customers through the DTMF input entered by the customers. The customer interactions of both inbound and outbound calls are responded to through pre-recorded voice messages and text-to-speech technology.

Read details: https://think-how.com/the-role-of-ivr-in-reducing-call-wait-times-2/

Tags: ivr solution

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